Introduction
At Raqaez, your privacy is fundamental to the trust you place in our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data when using the Raqaez mobile application and related services (collectively, the “Service”).
By creating an account or using the Service, you agree to the practices described in this policy.
Information we collect
We only collect information that is necessary to operate the Service, match you with relevant jobs or technicians, and keep your account secure. Specifically, we collect the following categories of personal data:
Name
To display your account, sign job posts, and personalize your experience.
Email address
Account creation, sign-in, password recovery, and important service notifications.
Phone number
Verifying your account, contacting you about jobs, and enabling secure communication.
Physical address
Matching you with nearby technicians and routing jobs to the correct location.
How we use your information
- To create and manage your Raqaez account.
- To connect customers with technicians based on location, skills, and availability.
- To enable in-app communication between customers and technicians.
- To process job postings, applications, ratings, reviews, invoices, and payments.
- To send service-related notifications such as job updates, payments, and security alerts.
- To prevent fraud, abuse, or unauthorized use of the Service.
- To comply with applicable laws and legal requests.
Data sharing
We do not sell your personal data. We share information only in the following limited circumstances:
- Between users. When you accept a job, the relevant counterparty (customer or technician) sees the information needed to complete the work — for example, your name, the job address, and contact details.
- Trusted service providers. We rely on vetted vendors (hosting, analytics, payments, communications) bound by strict data-protection agreements.
- Legal compliance. When required by law, court order, or to protect the rights, safety, and property of Raqaez or others.
Data retention
We retain your personal data only for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated personal data at any time using the contact details below.
Your rights
You have the right to access, correct, update, or delete your personal information. You may also withdraw consent or object to certain processing activities. To exercise any of these rights, please reach out using the contact details below.
Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. While no method of transmission or storage is 100% secure, we work continuously to maintain a high standard of protection for your data.
Children's privacy
Raqaez is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where appropriate, notify you within the app.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at any time.